Agent Conversations, Metrics & Logs

Access Voice AI agent conversations, recordings, transcripts, and execution data. Monitor performance metrics, debug with logs, and export data for analysis.

What is Call History?

Call History (Agent Conversations) displays all historical conversations with your agents. View performance metrics, listen to recordings, read transcripts, and access raw execution data for debugging and analysis.

How to Access Call History

From Sidebar

Click Call History in the left navigation menu.

From Agent Setup

Click See all call logs in the actions panel.

Performance Metrics

The top section displays real-time metrics for your selected agent and date range. Use these to monitor campaign performance at a glance.

Metric	Description
Total Executions	Total number of call attempts
Total Cost	Total campaign spend
Total Duration	Total call time in seconds
Status Breakdown	Count of Error, Completed, and No-Answer calls
Avg Cost	Average cost per call
Avg Duration	Average call length

Filtering Calls

Available Filters

Filter	Description
Agent	Select a specific agent to view its calls
Batch	Filter by batch campaign
Date Range	Choose a date range for the calls
Group By	Group calls by different criteria
Call Type	Filter by inbound or outbound calls
Status	Filter by Completed, Error, or No-Answer
Provider	Filter by telephony provider

Use the search by execution ID box to quickly find a specific call.

Call Table

Each call is displayed with the following information:

Column	Description
Execution ID	Unique identifier for the call
User Number	Phone number of the caller/recipient
Conversation Type	Type of call (plivo outbound, twilio inbound, etc.)
Duration (s)	Call duration in seconds
Hangup By	Who ended the call (Callee, Carrier, Plivo, etc.)
Batch	Batch campaign if applicable
Timestamp	When the call occurred
Cost	Cost of the call
Status	Call status (Completed, No-answer, Error)

Call Details

Conversation Data
Trace Data
Raw Data

Click Recordings, transcripts, etc to view the full conversation data.

Section	Description
Recording	Audio waveform with play, copy, and download options
Transcript	Full conversation showing Assistant and User messages

Use the copy button to quickly copy the recording URL or transcript text.

Click the Trace Data icon to view detailed execution logs for debugging.

Column	Description
Timestamp	Exact time of each log entry
Log Data	The actual request or response content
Direction	Whether it’s a request or response
Component	Which component handled it (synthesizer, transcriber, llm)
Provider	Provider used (elevenlabs, deepgram, azure, etc.)

Trace data is essential for debugging! Use it to identify latency issues, transcription errors, or unexpected LLM responses.

Click Download logs to export all trace data for detailed analysis.

Quick Actions

Action	Description
Refresh	Reload the call list
Stop Queued Calls	Cancel pending calls in the queue
Download Records	Export call data as CSV

Export call data as CSV for analysis in spreadsheet tools or to share with your team.

Getting started

Introduction

Agent Conversations, Metrics & Logs

What is Call History?

How to Access Call History

Performance Metrics

Filtering Calls

Call Table

Call Details

Quick Actions

​Agent Conversations, Metrics & Logs

​What is Call History?

​How to Access Call History

​Performance Metrics

​Filtering Calls

​Call Table

​Call Details

​Quick Actions

Agent Conversations, Metrics & Logs

What is Call History?

How to Access Call History

Performance Metrics

Filtering Calls

Call Table

Call Details

Quick Actions